Contact

Email hello@nextquest.app for bug reports, feature ideas, privacy questions, terms questions and general feedback. There is no separate feedback form or chat server.

Reply time

NextQuest is a small team. Every message gets read, but a reply can take a few days. The site's own Contact page says the same.

What to include in a bug report

We can fix a report with these details faster.

1. What you did. The steps, in order. Say whether you were a viewer or a streamer.
2. What you expected.
3. What happened. Copy any message on screen word for word. Add a screenshot if you can.
4. Where. The page address, for example https://nextquest.app/user/yourname. Include the game or board name if one is involved.
5. When. The date, time and your time zone.
6. Your Twitch name. We use it to find your account.
7. Your device. The browser and its version, and the operating system. Say if you use a phone.
8. Anything you already tried. For example, signing out and in again.

For a Developer API problem, also include:

• The close code and reason your client received.
• Whether the connection worked before, and what changed.
• The event type involved.

Do not send your API key. If you shared it by accident, select Regenerate on Dashboard > API.

For a push notification problem, include the device type and whether Send test notification works. See Troubleshooting.

Before you write

Many problems have a known fix. Check Troubleshooting and the FAQ first.